Phase 1 Focuses on flood-impacted areas and houseon_holds earning less than 80% of the Area Median Income (AMI).
Phase 2 Expands to all Communities of Concern and houseon_holds earning less than 120% AMI.
Phase 3 Opens to eligible houseon_holds citywide earning less than 120% AMI.
Applicant Eligibility - For Homeowners and Tenants
Step 1
Complete the Pre-Screening Application
The HEART Program is launching in phases. The first phase begins in June and will focus on:
Houseon_holds impacted by flooding in December 2023/January 2024
Houseon_holds earning less than 80% of the Area Median Income (AMI)
Residents located within Communities of Concern
Step 2
Submit Documents
After we process your pre-screening application, we will ask you via email to gather and submit the following documents:
Proof of income
Landlord consent (if you are a tenant)
Preferred appliances and contractor details
Contractor estimate (optional at this stage)
We will continue reviewing your application after these documents are received. If approved, you'll receive a rebate reservation confirming your eligibility to move forward.
Step 3
Choose a Contractor and Attend Orientation
Browse the Approved Contractors Directory to select a contractor that fits your needs. Contact your chosen contractor to schedule a home visit and receive an installation estimate.
All contractors must complete the program's required training before they can begin any work. Make sure your contractor is fully approved.
Step 4
Finalize Your Contract
Send the contractor's final estimate to program staff for review and approval. Sign a contract with your selected contractor once the estimate is approved.
Provide the signed contract and any other required documents to program administrators.
Step 5
Install Appliances
Work with your approved contractor to apply for the proper permits, then schedule and complete the installation of your selected appliances.
Step 6
Submit Your Receipts to Receive Your Rebate Processing
After installation, submit your receipts and verification documents to the program team.
Once everything is reviewed and approved, your rebate will be issued.
